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Faq
What happens if I have an emergency at my property?
At Zen Villas, we offer 24/7 emergency support for all of our clients. If an issue arises—whether it’s a leak, a power outage, or a security concern—our local team responds immediately. We’ll take care of the situation and keep you informed every step of the way, no matter where you are in the world.
How often do you inspect my home?
We provide flexible inspection schedules based on your needs. Typically, we recommend bi-weekly or monthly inspections to ensure everything is in top condition, but we can also arrange more frequent visits if necessary. After every inspection, we send you a detailed report with photos and updates.
Can you manage guest arrivals and departures?
Yes, Zen Villas offers full guest management services. We can handle everything from welcoming your guests to managing their departure. This includes pre-arrival preparations, such as cleaning and stocking the home, as well as post-departure services, like resetting the home and handling any feedback from guests.
Can I customize my property management package?
Absolutely! We understand that every homeowner has unique needs, which is why we offer customized property management plans. You can choose the services that best fit your lifestyle and property requirements, from basic maintenance to full luxury concierge services.
What services do you offer for property maintenance?
We provide a range of property maintenance services, including gardening, pool care, regular cleaning, and repairs. Our team also coordinates with trusted local contractors for any specialized tasks like plumbing, electrical work, or renovations.
Can you help with legal and tax requirements for my property?
We provide flexible inspection schedules based on your needs. Typically, we recommend bi-weekly or monthly inspections to ensure everything is in top condition, but we can also arrange more frequent visits if necessary. After every inspection, we send you a detailed report with photos and updates.
How do you keep me updated on my property?
We provide regular updates via email, WhatsApp, or your preferred communication channel. After each property inspection or service, you’ll receive a detailed report with photos, videos, and a summary of any important updates.
Do you offer seasonal preparation services?
Yes, we specialize in seasonal property preparations. Whether you need your home ready for the summer, winter, or holiday seasons, we’ll ensure it’s in perfect condition for your arrival or for your guests.